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English Harbour Casinos FAQ
Frequently Asked Questions


What systems are EH Gaming Venture Casinos compatible with?
EH New Venture Casinos are compatible only with Windows operating systems.


Is it really FREE?
Yes! All EH Gaming Ventures software downloads are FREE for players.


How do I download the Casino?
Enter your email address into the field on the Download page and submit. Then, choose your preferred game package and click Download. You will be prompted to save the program file to a location on your computer. We recommend that you save the file to your desktop.

See full download instructions


How do I contact support via telephone?
You can reach EH Gaming Ventures Gaming Ventures telephone support by calling us at:

1-866-369-2684 [toll-free in North America]

To ensure the quickest service possible, please be prepared to provide your full name, account number/username and the casino you are calling in reference to.



Is the username/password case-sensitive?
The username IS NOT case-sensitive. Entry using either case is acceptable.

The password IS case-sensitive. If you require further assistance, please contact Customer Service Support.



Are your rules for Roulette, American or European?
EH Gaming Ventures Casino uses European rules for Roulette.



What if I don't want to send my credit card information through the registration page?

The credit card registration and purchasing transactions are implemented using industry standard SSL 3.0 (secured socket layers) protocol that encrypts the data and transmits it securely over the Internet.

If you are still reluctant to send the information, then send us an email. We will be more than happy to send a user name and password to you the following day. Please include your full address, area code and phone number, along with a convenient time for when you can be reached. We will call you personally to give you your user name and password, and arrange for the method of payment, and/or retrieval of winnings.

All applicants, even those that submit their information in the above manner, are subject to the regular registration process that occurs prior to any new account that is opened at the Casino.




I want to replenish my casino account with funds to purchase casino credits. What system requirements are necessary?

To setup an account with these methods, you must have a browser that supports SSL, (Netscape 3.0 or higher, Microsoft Internet Explorer 3.0 or higher).








English Harbour Casinos